Terms & Conditions
General terms and conditions
Coffee & Clove
Table of contents
Article 1 - Identity of the seller
Article 2 - Applicability
Article 3 - Our offer and your order
Article 4 - Right of withdrawal
Article 5 - Limitation of Liability for Misuse
Article 6 - Payment & Pricing
Article 7 - Compliance and warranty
Article 8 - Delivery and execution
Article 9 - Force majeure
Article 10 - Intellectual property
Article 11 - Complaints and disputes
Article 12 - Subscription(s)
Article 1 - Identity of the seller
We are: Coffee & Clove/ Coffeeandclove.com
Gent, Belgium
Vat number:BE1026655126
mail: coffeeandclove@gmail.com
Article 2 - Applicability
Our general terms and conditions apply to any offer from us as a Web merchant or in-cafe purchase by QR code, to you as a Consumer (any natural person who, exclusively for non-professional purposes, acquires or uses products or services put on the market). We only deliver in Belgium. If you provide a delivery address in another country, we may refuse your order.To place an order, you must be at least 18 years old. If you are not 18, we ask you to have the order placed by your parents or legal guardian. If we notice that and order has been placed by a minor, we may refuse this order.Placing an order on the website constitutes express acceptance of our terms and conditions, which are always available on the website.
Article 3 - Our offer and your order
If an offer only has a limited validity period or is subject to certain conditions, we state this explicitly in our offer. We always describe as fully and accurately as possible what we are selling you and how the ordering process will take place. In any case, the description is sufficiently detailed to allow you to make a proper assessment. If we use images, they are a true representation of the goods and/or services on offer. However, to err is human and if we are obviously mistaken, we are not obliged to still deliver to you. Your order is complete and the contract between us is final as soon as we confirm your order by e-mail and as soon as we receive approval from the card issuer for your credit or debit card payment transaction. We accept Bancontact and payconiq by QR code. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed. To purchase a product, add the product to your shopping basket. Then enter your contact details and billing information. Then choose your delivery method: delivery to your chosen address. In the last step, you get an overview page, accept our terms and conditions and confirm your payment by pressing the 'Order' button. Once you have completed these steps, your purchase is final.
If purchasing in-cafe by QR code, once payment is accepted, you accept these terms and conditions, and take with you only the product paid for.
Article 4 - Right of withdrawal
If you buy goods or services from us, you have the right for withdrawl for 14 days from delivery or, in the case of self purchase in-cafe, to notify of defect or error to exchage the item. Produccts can not be returned if you use, lit, burned or melted, damage yourself, once payment is made in the case of in-cafe purchases. We may wait to reimburse you until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first. During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to be able to exchange the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. This does not include burning the candle, and all safety percautions must be followed, which are noted in the product details. After exercising your right of withdrawal, you will only be liable for the diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. The premise here is that you may only handle and inspect the product as you would in a physical shop. You will bear the direct costs of returning the goods.You can return your return package via post or courier, or arrange via email. To quickly and correctly exercise your right of withdrawal, both in the case of delivery of services and delivery of goods, please use the European withdrawal form and send it to coffeeandclove@gmail.com. We will send you a confirmation of receipt of your revocation by e-mail. Please always try to resolve any issues by directly contacting Coffee & Clove first. Service contracts are excluded from the right of withdrawal after full performance of the service, but only if: the performance of the service has started with your explicit prior consent.
Article 5 - Limitation of Liability for Misuse
The seller, Coffee & Clove, cannot be held liable for any damages, fire, or injuries resulting from improper use of the product, including failure to trim the wick, burning the candle unattended, or burning it near flammable objects. This also includes removal of the whole cloves, as they serve strinctly for decoration. Please see Product Safety in the Product description page, and on the botom of the candle jar itself.
Article 6 - Payment & Pricing
During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates. Our prices include all taxes, VAT, duties and services. So you will never be surprised. Shipping is indicated when checking out or free for cafe pick up in Gent. For online orders, we can only accept payment via the payment modules on our website. The payment is processed by Mollie. To ensure a secure online payment and the safety of your personal data, the transaction data is sent over the Internet encrypted with SSL technology. You do not need any special software to pay with SSL. You will recognise a secure SSL connection by the "lock" in the lower status bar of your browser.
Complaints must be submitted by registered letter within 4 days of receipt of the invoice.- In the event of late payment on the due date, interest on arrears of 12% per annum will be due ipso jure and without further notice of default until the day of full payment.- In the event of full or partial non-payment of the debt on the due date, the debt balance will be increased by right, without any reminder, by 15%, with a minimum of €50. This applies as lump sum compensation for costs other than loss of interest and the actual court costs.- For all disputes, only the courts of Aalst shall be competent.- The supplier shall retain ownership of all goods delivered and to be delivered until the purchase price for all such goods has been paid in full.
Article 7 - Conformity and warranty
We guarantee that our goods conform to your order and meet the normal expectations you may have of them taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all laws existing at the time of your order. Moreover, with regard to the delivery of goods, we apply the statutory minimum warranty period of two years if the good does not conform to the order placed.
Commercial guarantees are valid for Belgium and for the period stated on the product's webpage.
Article 8 - Delivery and execution
All goods and services will be delivered to the address indicated by you when you place your order.We will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.We will execute accepted orders expeditiously but at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or only partially fulfilled, we will always notify you before the expiry of the scheduled delivery period. If we fail to do so, you may abandon your order free of charge. In that case, we will refund you within 30 days of cancellation at the latest. Our shipments are always at our risk until the moment of delivery to you or a representative appointed by you. So you do not have to worry about goods getting lost in the post. Once goods are received there are no returns, only exchange for damage or defaluty items. Please reach out by email or message.
Article 9 - Force majeure
In case of force majeure, we are not obliged to fulfill our obligations. In that case, we may either suspend our obligations for the duration of the force majeure or permanently terminate the contract.Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. Among these we include, strikes, fire, business disturbances, power failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non or non-timely delivery of suppliers or other third parties engaged.
Article 10 - Intellectual property
Our website, logos, texts, photos, names and in general all of our communications are protected by intellectual property rights that belong either to us or to our suppliers or other right holders.You are prohibited from using and/or modifying the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos names, texts, logos color combination, etc ... may not copy or reproduce without our prior and express written permission.
Article 11 - Complaints procedure and disputes
Of course, we always hope that all our customers are 100% satisfied. Should you have any complaints about our services, please contact us at coffeeandclove@gmail.com or by instagram @coffee.clove. We make every effort to deal with your complaint within 3 working days.
All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law and, in the event of disputes, only the competent Belgian courts have jurisdiction. If for reasons of international law a different law is applicable, the interpretation of these general terms and conditions will primarily refer to Book VI of the Belgian Code of Economic Law. Customers have an official channel to resolve disputes before heading to court, and can be addressed here.
Article 12 Subscription(s).
The offer is without obligation. Coffee & Clove is entitled to change and adjust the offer. We reserve the right to increase prices if they are the result of legal regulations or provisions. This will always be communicated to the customer. Images with products are a true representation of the products offered. Coffee & Clove cannot guarantee that the packaging materials will remain the same for the duration of the agreement. Orders are made directly through the website, through the web form, by e-mail, or in-cafe purchase by QR code. By making the order, the customer declares to agree with the applicability of the general conditions. Coffee & Clove sends a confirmation email in response to an order. Coffee & Clove reserves the right to cancel orders when a dispute exists with the customer, regardless of its nature or origin.
Availability-Subscriptions are valid while supplies last. Should an order not be available then we will contact the customer for that purpose.
Delivery-According to the requested delivery frequency, an order is made on the billing day. This order will be shipped the same day or the next business day.
Payments-At the conclusion of your subscription, you pay for the first delivery. With this transaction, you immediately authorize Coffee & Clove to charge the amount due on subsequent deliveries via direct debit. A subscription is automatically made into an order, at the time the order is created , the entire amount is invoiced and collected at once. Cancel or adjust subscription-In principle, you choose a subscription for an indefinite period. You can cancel, change or pause your subscription at any time, but at least 3 days before the next delivery. This is to avoid that your order has already been taken into production, or has already been posted.
Termination-Upon any default by the customer Coffee & Clove has the authority to dissolve the agreement in whole or in part by means of a written statement addressed to the customer. A written statement also means a statement addressed to the e-mail address of the customer.